- What is the Secret Lair?
- Most Secret Lair drops are “Limited Print Run.” What does that mean?
- When will my Secret Lair drop ship?
- How can I contact Wizards of the Coast customer service?
- What if the drop I want is on backorder?
- Do you offer free shipping?
- Can the drops in my order ship as soon as they are available?
- Which payment methods do you accept?
- Is the payment secure?
- When will I be billed for my order?
- How can I update the information on file for my Preorder?
- What happens if my Preorder debit fails?
- What is a DDP shipment?
- Why am I being charged US Taxes on my international preorder? (US store only)
- Why am I being charged EU Taxes on my international preorder? (EU store only)
- My international preorder included taxes. Will I still have to pay customs fees?
- My local customs agency is asking for an amount of money that matches my taxes listed on my preorder. Am I paying the same tax twice?
- If my order is being shipped DDP, why do I have to pay shipping charges?
- How many copies of a Secret Lair drop can I purchase?
- Why isn’t my PayPal payment working?
- Why does the page keep telling me my purchase is pending?
- I did not receive an email confirming my order. What can I do?
- Where can I find my order ID?
- I would like to cancel my order. How can I proceed?
- Scalefast appears on my account statement. Shouldn't I be billed by Wizards of the Coast?
- Why was I charged for a failed purchase or charged twice for a single item purchased?
- How are Traditional Foil and Foil-Etched cards different?
- What is Rainbow Foil?
- Where can Secret Lair drops be shipped?
- What if I discover a defect with my Secret Lair drop?
- Are the Digital codes exclusive to the Secret Lair?
- My purchase came with digital content. Where can I find the code?
- What is the difference between card sleeves and card styles?
- My digital code isn't working, what do I do?
Secret Lair FAQ
- Updated
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