What is the Pre-Queue?
The Pre-Queue is a virtual waiting room that opens before high-traffic Secret Lair sales. Its purpose is to help manage site traffic and give all users a fair chance to purchase once the sale begins.
When can I enter the Pre-Queue?
The Pre-Queue is generally available one hour before the sale is live, usually at 8:00am PT. You can join by adding a product to your cart and proceeding to checkout.
Do I need to stay on the page during the Pre-Queue?
Yes. To ensure your spot is preserved and your session remains active, keep your browser open until the sale begins. Leaving or refreshing the page may affect your queue position.
How is my position in the queue determined?
Customers in the Pre-Queue will have their position randomly assigned when the site goes live. Anyone who joins after the sale starts is placed at the back of the queue in the order they arrive.
Will adding drop to my cart early reserve them?
No. Adding products to your cart does not reserve them. Please see the Terms and Conditions for more information.