Submit a request

Have you tried searching our Knowledge Base before submitting a ticket?

Please include your order number if you're requesting a replacement for items purchased through the Secret Lair store.

This code should be available on the product's packaging - click here to see examples. Leave this field blank if the code is unavailable.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please provide your phone number in case something goes wrong with the shipping.

Pictures are required for all replacements. Please make sure to attach photos showing the defective product and a handwritten note with your name and today's date visible together. If you do not provide a picture when submitting your request, you may be asked to provide a picture via email before proceeding with your request.

Add file or drop files here